Hotel Management System — The Hospitality Software Solution You Need
When it comes to hotels, selecting the ideal automated hotel revenue management software is pivotal for offering guests an outstanding experience.
Gaining insights into guests’ needs has always been the cornerstone behind delivering stellar guest experiences. This is why you need to focus on providing exceptionally personalized experiences using hospitality software solutions.
What is a Hotel Management Software System?
Hotel Management System (HMS) can be described as a smart hotel software that makes various hotel operations simple and efficient. It helps hotel staff to automate their day-to-day tasks, optimizes operational workflows, and significantly improves productivity levels without incurring high labor & IT cost.
Must-have functionalities of HMS
Before choosing an HMS, hoteliers need to keep certain important factors in mind. Every hotel has different operational and business scopes. As a hotelier you would be wise to pick an HMS that is aligned to your business goals and workflow. To this end, here are the key functionalities your HMS should come equipped with.
Integration with OTA & GDSs
As with every industry, new trends are taking over the Hospitality industry. There has been a dramatic change in Tourism and Lodging especially thanks to Online Travel Agents (OTA) and Global Distribution Systems (GDS).
It is imperative to make use of top GDS and OTA portals to procure a higher volume of visitors. Hospitality software solutions such as an HMS need to be equipped with a direct link to leading OTAs and GDSs. One of the major benefits is it serves to attract and route a number of first-time visitors to hotels.
Booking Engine
A robust booking engine is a major functionality in your hospitality software solutions, because it gives visitors easy access to connect with your hotel and make reservations or inquiries. It allows hotels to acquire direct revenue minus any commission to be paid elsewhere. It offers hoteliers a competitive advantage among rivals. It can be leveraged to help hoteliers retain their customers easily by offering quick online access, special discounts, offers etc.
Channel Manager
Another major functionality your hotel software solutions need is an efficient and centralized system to smoothly manage the bookings generated through GDS and OTA portals. Channel Manager allows you to enter changes in price, availability status, and amenities on multiple channels in an easy manner. What’s more, it makes automated updates on a room status on all booking channels being used and gets rid of operational errors like double-bookings etc.
Revenue Management
A top priority for hotels is to keep the business going despite various challenges. This necessitates a sophisticated revenue management system that allows hoteliers to run their business productively. Room occupancy forecasting and room pricing strategies are a huge help for hoteliers, as it essentially empowers them to generate higher revenue. It is vital to assess your hotel’s on-going financial status to achieve better results.
Running a hotel smoothly is not an easy job. Hoteliers often find it extremely challenging to handle day-to-day as well as overall operations. To be on top of these challenges, it’s clear that you need to have dependable and effective hospitality software solutions such as an HMS.
